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FAQ

What kind of images does CWS support?
We support JPEG, PNG, GIF, or TIFF files.
Prints are created at a minimum of 72 ppi (pixels per inch)
We recommend that you use images that are equal to or larger than the recommended sizes below:
Small (up to 16" x 48")
Large (up to 32" x 48")
If your image resolution is higher than 72 ppi, it'll turn out even better since it will be printed at an even higher resolution than the minimum.
How can I be sure that my file quality is high enough to print a wall scroll poster?
After you send us your file we will review it's quality and let you know. We would recommend that the minimum pixel
dimensions for any file you submit be 768 x 1024 (portrait) or 1024 x 768 (landscape). You can locate this information in photo
editing programs such as Microsoft Paint (Select the File tab ---> Properties) and Adobe Photoshop (Select Image Size tab).  
What color format should my file be in?
To achieve consistency in colors from file-to-print, we recommend files be in CYMK format.
Should there be a bleed on my image?
Yes. We highly recommend that you include a bleed or "excess area" within your image. This will ensure that nothing within your image is cut-off and/or covered by the rods. Regarding the bleed, it should be 1/2” where the rods will be located, and 1/4” on the “non-roded” areas.
Is there a setup fee?
No.  Setup fee only applies to bulk orders.
What is your turnaround time?
From the time the order is placed, it takes 5-7 days business days before item(s) is shipped.
How are the wall scroll posters shipped?
Dometic orders (Within the US & US Territories) will be dispatched via USPS Priority Mail unless instructed otherwise. International orders will be dispatched via USPS International Airmail unless instructed otherwise.
How can I make a payment?
We accept Visa, Mastercard, American Express, and Discover (via Paypal)
How much do posters cost?
Small (up to 16" x 48") is $19.99 (plus S&H)

Large (up to 32" x 48") is $29.99 (plus S&H)
 
X-Large (prices vary depending on size)
How many megabytes can my file be?
Maximum file size you can upload is 50mb. If your file is larger than 50mb, please send us the DropBox link (www.dropbox.com)
What sizes can I have my prints?

Small Scroll - 16 inch version / (16" x 16" up to 16" x 48") 
Example: Your wall scroll can be sized 16" x 24", 16" x 36", 16" x 48"
portrait or landscape orientation available

Large Scroll - 32 inch version / (32" x 32" up to 32" x 48" OR 32" x 10" - 32" x 31")
Example: Your wall scroll can be sized 32" x 36" , 32" x 39" , 32" x 48"
portrait or landscape orientation available

*Should your design exceed 48" in length or width, please refer to our X-Large Scroll Size

What fabric do you print on ?
Durable long-lasting polyster fabric.
Is it easy to hang?

Yes. We provide two hooks with each scroll.

On the Portrait Version the hooks will be on the top.
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On the Landscape Version customers may have the option of having the hooks on the top depending
on the nature of the image.

Landscape - Hooks On Top (large scroll)
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32 inch / (32" x 8" up to 32" x 31")
Example: Your wall scroll can be sized 32" x 16" , 32" x 20" , 32" x 26" etc.

Landscape – Hooks On Sides (large scroll)
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32 inch/ (33" x 32" up to 48" x 32")
Example: Your wall scroll can be sized 46" x 32" , 42" x 32" , 38" x 32" etc.

*For Large Scrolls Only

What is your refund policy?
If for any reason a print does not live up to your expectations, please contact us so that we can re-print it to your liking.
  
Digital Imaging
You may create printed products on our web site using digitized images from a variety of sources. Your designs, photos and images
can come from a digital camera or a professionally done graphic design. Any image you plan to use should be saved at approximately 300-dpi at 100% output size for the very best printing results.

Images from a Digital Camera
If you wish to use images from a digital camera, before you snap pictures make sure the camera is set at a high enough resolution to
result in 300 DPI at the intended photo print size. Most cameras have various settings for resolutions. The highest resolution for your
camera depends on how many megapixels it has.

While we can work with files that are 72 DPI, we recommend 300 DPI if possible.
Shipping Rates?
Domestic - Priority Mail
Small - $7.75
Large - $11.50

International - USPS Airmail
Small - $13.00 
Large - $16.00

International - Express Airmail
Small - $28
Large - $56 

*Combined shipping is available for multiple orders.
How does CWS's quality compare to others?
We don't offer a custom product unless it is as good or better than what you'll find in a store (and those aren't even designed by you). We have spent years pioneering the latest and most advanced technology in printing and manufacturing. The result is unmatched vibrancy, durability and quality.
What is your policy regarding confidentiality of submitted files?
CWS does not share, sell, or distribute the images sent by clients.